Big Timber Lake Customer Satisfaction Survey

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Big Timber Lake
Customer Satisfaction Survey

General Information
Would you like to remain anonymous?	No Yes
Name:
Address:
City:
State/Province:
Zip/Postal Code:
Home Phone:
Work Phone:
Fax #:
E-Mail Address:

Questionairre

Reservations/Store/Office
How would you rate your overall reservation experience?	5 (Very Good) 4 (Good) 3 (Average) 2 (Poor) 1 (Very Poor) Skip Question
How would you rate the overall friendliness and helpfulness of the office staff?	5 (Very Good) 4 (Good) 3 (Average) 2 (Poor) 1 (Very Poor) Skip Question
How would you rate the selection of products offered in the store?	5 (Very Good) 4 (Good) 3 (Average) 2 (Poor) 1 (Very Poor) Skip Question
Snack Bar
How would you rate the quality of food?	5 (Very Good) 4 (Good) 3 (Average) 2 (Poor) 1 (Very Poor) Skip Question
How would you rate the quality of service?	5 (Very Good) 4 (Good) 3 (Average) 2 (Poor) 1 (Very Poor) Skip Question
How would you rate the variety of the menu?	5 (Very Good) 4 (Good) 3 (Average) 2 (Poor) 1 (Very Poor) Skip Question
Do you have any suggestions for new menu items? Please use this space to tell us about them.	Yes No
Activities
How would you rate the quality of the activities?	5 (Very Good) 4 (Good) 3 (Average) 2 (Poor) 1 (Very Poor) Skip Question
How would you rate the variety of the activities?	5 (Very Good) 4 (Good) 3 (Average) 2 (Poor) 1 (Very Poor) Skip Question
How would you rate the activity staff?	5 (Very Good) 4 (Good) 3 (Average) 2 (Poor) 1 (Very Poor) Skip Question
What was your favorite activity?	Skip Question
Do you have any suggestions for new activities? Please use this space to tell us about them.	Yes No
Facilities/Sites
How would you rate the cleanliness of the restroom facilities?	5 (Very Good) 4 (Good) 3 (Average) 2 (Poor) 1 (Very Poor) Skip Question
How would you rate your site size and location?	5 (Very Good) 4 (Good) 3 (Average) 2 (Poor) 1 (Very Poor) Skip Question
How would you rate the quality of the recreation facilities?	5 (Very Good) 4 (Good) 3 (Average) 2 (Poor) 1 (Very Poor) Skip Question
Aquatics
How would you rate the quality of the pool facilities?	5 (Very Good) 4 (Good) 3 (Average) 2 (Poor) 1 (Very Poor) Skip Question
How would you rate the quality of the beach area?	5 (Very Good) 4 (Good) 3 (Average) 2 (Poor) 1 (Very Poor) Skip Question
How would you rate the performance of the monitors?	5 (Very Good) 4 (Good) 3 (Average) 2 (Poor) 1 (Very Poor) Skip Question
How would you rate the cleanliness of the lakes?	5 (Very Good) 4 (Good) 3 (Average) 2 (Poor) 1 (Very Poor) Skip Question
Overall (These questions are NOT meant to be skipped.)
How would you rate your overall camping experience?	5 (Very Good) 4 (Good) 3 (Average) 2 (Poor) 1 (Very Poor)
What was your favorite thing about Big Timber Lake?
What do you feel is the area/item that needs the most improvement?
Please name an employee that helped make your stay more enjoyable.
Would you be willing to recommend Big Timber Lake Camping Resort to a friend wishing to go camping?	Yes No
Was this your first time camping at Big Timber Lake Camping Resort?	Yes No
How did you hear about Big Timber Lake Camping Resort?
Additional Comments:

AAA Approved • Wheelers rated
Trailer Life rated: 8.5/9.5/9.5
Woodall’s rated: Facilities / Recreation

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Big Timber Lake Family Camping Resort